What is E-commerce Account Management?
PANEL CREATION
The on-boarding in the marketplaces involves two parts:
- Company Name
- KYC Documents
- Bank details
- Valid International Payment option
Supply chain management, inventory management involves supervising the flow of goods and services.
Inventory management may be a critical function, as out of stock means loss of sale.
To ensure stock-outs are at a minimum, the following analysis and correctives are presented regularly:
- Mapping Inventory to Orders rate.
- Setting Re-order levels.
- Daily Monitoring of Re-order levels and raising flags.
- Shifting Inventory across portals for better utilization.
- ABC classification and distribution of Inventory.
ORDER MANAGEMENT
While most of the order processing is computerize by multiple channels. Proper control over the entire process is necessary as this is the most crucial step of the whole eCommerce functioning.
- Daily Notification of orders received.
- Near to SLA breach Order Notification.
- Updating the dispatch details on the panel if required.
- Notification of Cancelled and Unfulfilled orders.
- RTV monitoring.
CUSTOMER MANAGEMENT
Customer management is an essential part of sales, and we provide customer management services that assist organizations and add value to their customer experience.
- Addressing all communication between the customer and the client.
- Responding to a customer on the review page.
- Answering product-related questions that the customers post.
- Creating the necessary action to resolve issues related to product quality, payments, etc.
- Softening the blow from enraged customer feedback with a composed response.
- Review Management
- Resolve customer issues within 24 hours
- Increase customer experience
- Dispute reviews that are not product or experience related
PRODUCT LISTING OPTIMIZATION
Want your products to rank higher on the Amazon search result? Improve the ranking as well as significantly increase your traffic with product listing optimization. We help to improve your rank with Amazon Search Engine Optimization (SEO).
Amazon Listing Optimization focuses on maximizing the keyword ranking to help a brand achieve higher sales and conversions. With the increase of customer conversion rate, a brand delivers with two things for the business and listing:
- Increased sales lead to more traffic: Amazon rewards the listings that gain success to push maximum customers. The best listings get a higher rank on Amazon search results and get visible in front of most visitors.
- Optimized listings lead to growth in sales and revenue: More reliable content leads to higher sales, revenue, and conversions. Amazon Listing Optimization is a requirement to gain higher results.
DATA ANALYSIS & CONSULTING
Data is a valuable corporate asset. Provide your data to drive precise business insights. Efficient data analysis helps in automation, innovation, and process improvement. Transform crucial data into information, accelerate business insights and ensure procedural excellence.
ASSORTMENT PLANNING
NSMedia understands that a business has multiple categories or subcategories of products. Selling all the results can be a challenging task. So, here data analysis plays a significant role. Analyzing what to sell on priority and what to sell as category builders is a critical action point.
Once having decided on what to trade, how much will that sell further determine the primary assortment?
Hence, getting the right assortment plan regarding what to trade? How much to sell? It ends in positive results and sets a strong foundation for the overall business.
eCommerce Account Management
PANEL CREATION
The on-boarding in the marketplaces involves two parts:
- Company Name
- KYC Documents
- Bank details
- Valid International Payment option
INVENTORY AND DEMAND PLANNING
Supply chain management, inventory management involves supervising the flow of goods and services.
Inventory management may be a critical function, as out of stock means loss of sale.
To ensure stock-outs are at a minimum, the following analysis and correctives are presented regularly:
- Mapping Inventory to Orders rate.
- Setting Re-order levels.
- Daily Monitoring of Re-order levels and raising flags.
- Shifting Inventory across portals for better utilization.
- ABC classification and distribution of Inventory.
ORDER MANAGEMENT
While most of the order processing is computerize by multiple channels. Proper control over the entire process is necessary as this is the most crucial step of the whole eCommerce functioning.
- Daily Notification of orders received.
- Near to SLA breach Order Notification.
- Updating the dispatch details on the panel if required.
- Notification of Cancelled and Unfulfilled orders.
- RTV monitoring.
CUSTOMER MANAGEMENT
Customer management is an essential part of sales, and we provide customer management services that assist organizations and add value to their customer experience.
- Addressing all communication between the customer and the client.
- Responding to a customer on the review page.
- Answering product-related questions that the customers post.
- Creating the necessary action to resolve issues related to product quality, payments, etc.
- Softening the blow from enraged customer feedback with a composed response.
- Review Management
- Resolve customer issues within 24 hours
- Increase customer experience
- Dispute reviews that are not product or experience related
PRODUCT LISTING OPTIMIZATION
Want your products to rank higher on the Amazon search result? Improve the ranking as well as significantly increase your traffic with product listing optimization. We help to improve your rank with Amazon Search Engine Optimization (SEO).
Amazon Listing Optimization focuses on maximizing the keyword ranking to help a brand achieve higher sales and conversions. With the increase of customer conversion rate, a brand delivers with two things for the business and listing:
- Increased sales lead to more traffic: Amazon rewards the listings that gain success to push maximum customers. The best listings get a higher rank on Amazon search results and get visible in front of most visitors.
- Optimized listings lead to growth in sales and revenue: More reliable content leads to higher sales, revenue, and conversions. Amazon Listing Optimization is a requirement to gain higher results.
DATA ANALYSIS & CONSULTING
Data is a valuable corporate asset. Provide your data to drive precise business insights. Efficient data analysis helps in automation, innovation, and process improvement. Transform crucial data into information, accelerate business insights and ensure procedural excellence.
ASSORTMENT PLANNING
NSMedia understands that a business has multiple categories or subcategories of products. Selling all the results can be a challenging task. So, here data analysis plays a significant role. Analyzing what to sell on priority and what to sell as category builders is a critical action point.
Once having decided on what to trade, how much will that sell further determine the primary assortment?
Hence, getting the right assortment plan regarding what to trade? How much to sell? It ends in positive results and sets a strong foundation for the overall business.